Customer Service Representative - Financial Accounts (Remote - Bali)

Join TTEC as a Customer Service Representative specializing in Financial Accounts and take the first step toward a rewarding career in customer experience. This remote role allows you to work from the comfort of Bali while delivering exceptional service to clients in the financial sector. As a Customer Service Representative, you'll be the voice of TTEC, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

TTEC is a global leader in customer experience solutions, providing innovative and scalable services to businesses across various industries. With a strong commitment to customer satisfaction, TTEC offers a dynamic and supportive work environment where you can grow both personally and professionally. In this role, you'll use tools like Zendesk and Salesforce to manage customer interactions efficiently and provide timely solutions.

If you're passionate about customer service and have experience in the financial sector, this is the perfect opportunity to join a company that values your skills and growth. Don't miss out on this chance to work remotely in Bali while making a significant impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and provide accurate information about financial account services.
• Resolve customer issues and complaints in a timely and professional manner.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Ensure high levels of customer satisfaction by meeting or exceeding service level agreements.
• Collaborate with the team to continuously improve customer service processes.
• Stay updated with the latest trends and best practices in customer service for financial accounts.
• Maintain accurate and up-to-date records of customer interactions.
• Provide exceptional customer support through various communication channels, including phone, email, and chat.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, particularly in the financial sector.
• Proficient in using Zendesk and Salesforce for customer service management.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a remote environment and manage time effectively.
• Familiarity with financial services and products is a plus.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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